Last updated: 2/22/2026
| Return Reason | Return Possibility | Return Condition |
|---|---|---|
| You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product. | Yes. For refurbished products, you must return the product within seven (7) days of receipt of shipment. | Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed. |
| You have changed your mind | Only in certain conditions as specified in our Returns Policy. You have a right to return a product within fifteen (15) days of receipt of shipment. For refurbished products, you must return the product within seven (7) days of receipt of shipment. | Returns are subject to category specific terms and conditions to be found in our Returns Policy. |
You do not have a right to return, replace or exchange products in respect of:
You can reach out to us by going to the 'Account' section, click on 'Need Help?'
For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under clause 2.6.
We will issue a refund to you depending on the method you used for payment:
Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team:
Inspect Your Package on Delivery
When your order arrives, always check the tamper-proof seal before accepting it.
Thinking About Returning an Item?
If you might return a product, avoid breaking the seal. Once the tamper-proof seal is opened or damaged, the item becomes ineligible for return. Keep it sealed until you're sure you want to keep it.
If the Seal Looks Suspicious
If something feels off, whether the seal is broken or the packaging looks unusual, inform the delivery agent immediately or contact Symboisis Customer Support. We'll help review and resolve the issue.
Received a Defective or Incorrect Item?
If you've accepted the package but find that the product inside is defective or not what you ordered, you can raise a return request through your Symboisis account. Our team will assist you promptly.
Key Reminders:
a) Warranty
Symboisis warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products and in instances where we are considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within UAE. In instances where products are bought through a seller that is not us, the terms of the respective seller's warranty will apply. Excluding Apple products (Accessories warranty: 1 year), other electronic device accessories are subject to a six (6) months warranty starting from the delivery date. Warranty of the item begins from the product delivery date. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to paid/sold price of the product itself (such decision at the product seller's discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
b) Authorised Service Centres
On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centres. In instances where products are bought through a seller that is not us, the terms of the respective seller's warranty will apply. Please refer to our Warranty Policy for more details.
| Product Category | Product Types | Max. Repair Time | Max. Repairs Before Replacement/Refund | Action if Repair Not Possible |
|---|---|---|---|---|
| Electronics | Mobiles, Laptops/Tablets, Cameras, Audio/Video, Appliances, Electronic Accessories, Video Games (Consoles) | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
| Fashion | Watches | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
| Toys, Kids & Baby | Baby Gear, Toys | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
| Health & Beauty | Electric Personal Care | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
| Sports & Outdoors | Fitness Equipment | 14 days from reception in our repair centre | 3 | Replacement if available, otherwise refund |
c) Warranty Period
Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. For more details about specific terms of the warranty for your device, please visit the support page of your product.
d) Warranty Not Applicable
The warranty does not apply in the following circumstances:
e) Contacting Us (arranging a warranty)
You can reach out to us by going to the 'Account' section, click on 'Contact Us'
You warrant, represent and undertake that:
Our services are provided to you on an "as is" basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that our services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Dubai.
A person who is not a party to these Terms of Sale has no right to enforce any of its term.
Nothing contained in these Terms of Sales will be deemed or construed by the parties or any third party to create the relationship of partnership or joint venture between the parties.
The parties will do and execute or arrange for the doing and executing of each necessary act, document and anything reasonably within its power to implement and give effect to these Terms of Sale to its full extent.
These Terms of Sale will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Sale without first obtaining our prior written consent.
These Terms of Sale and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter.
These Terms of Sale cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Sale at any time. We will post the current version on the Site and each such change will be effective upon posting.
If any provision of these Terms of Sale is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party (including acts of God, legislative, judicial or regulatory acts, labour disruptions, blackouts, embargoes).
Any waiver by us of any of the provisions of these Terms of Sale will not constitute a waiver of any other provision, nor will any such waiver constitute a continuing waiver of that particular provision.
All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.
If you have questions about these Terms of Sale, please contact us at support@symboisis.online or call us on +971 526331677.